Shipping & Returns

1. Hardware packages: delivery and installation

We sell two hardware packages:

• Basic Package — iMin Swan 2 POS terminal, 15.6-inch; 80mm thermal printer; 1 year of Rekio software.
• Complete Package — iMin Swan 2 POS terminal, 15.6-inch; iMin K2-201 kitchen display, 15.6-inch; 43-inch Smart TV for the queue; 80mm thermal printer; 1 year of Rekio software.

Delivery to your shop and installation are included in the package price; there is no separate shipping charge. We agree the delivery and installation date with you in advance. Once everything is set up, we run a test sale with your staff so you can see it working before we leave.

2. Hardware: damaged, faulty or missing items

• On the day. We unpack and set up every item with you, so anything damaged in transit, faulty or missing is found during installation. We replace it at no cost to you.
• After installation. Faults that appear later are covered by the manufacturer's warranty. Tell us which item it is and what is wrong, and we will explain how to make the claim.
• Change of mind. Hardware that has been delivered and installed in working order cannot be returned for a refund.
• Your own devices. Hardware you supply yourself is your responsibility, including whether it works with Rekio.

3. Food and drink orders

Table orders

Scan the QR code on your table, choose your items and send the order. It goes straight to the shop's kitchen. Each shop decides whether table orders are paid online or at the counter.

Pickup orders

Choose a branch and a collection time, then pay online. You receive a collection number to show at the counter. The shop prepares your order for the time you chose, and some shops let you pick a time on a later day. Please collect within 30 minutes of that time.

No delivery

Rekio does not deliver orders, and food and drinks are never shipped.

4. Returns: food and drinks

Once food or a drink has been prepared it cannot be returned, for food safety reasons.

If your order is wrong, incomplete or spoiled, tell the shop straight away — and no later than 2 hours after you received it. A photo helps. The shop can remake or replace it. For an order you paid online, a refund is handled under our Refund Policy. If the shop does not respond, contact us.

5. Rekio's role

Each shop on Rekio is an independent business. The shop sets its menu and prices, prepares the food, and is responsible for what it serves. Rekio provides the ordering, payment and kitchen software, receives online payments on the shop's behalf, and handles refunds of those payments under our Refund Policy.

6. Contact

For a delivery, a hardware fault or an order problem the shop has not resolved, email support@rekio.my or message +60 11-6499 5536 on WhatsApp. We reply within 2 business days.